Welcome to House of Yugavi.
By using our services, purchasing our products, or accessing our website, you agree to the following terms and conditions.
1. General
1.1. Yugavi is a jewellery brand creating artificial and demi-fine jewellery. Our products are available for purchase through our website and authorised channels.
1.2. These terms and conditions govern your use of our website and your purchase of our products. Please read them carefully before proceeding.
2. Orders and Payment
2.1. All orders placed through our website or authorised channels are subject to acceptance and availability.
2.2. Prices for our products are displayed in Indian Rupees (INR).
2.3. Payment can be made via credit/debit cards, net banking, UPI, cash on delivery or other methods specified on our website.
2.4. We reserve the right to refuse or cancel orders if we suspect fraudulent activity or if the payment information provided is inaccurate.
3. Shipping and Delivery
3.1. Yugavi delivers across India. Prepaid orders ship for ₹99 and free on orders of ₹2,500 and above; cash on delivery orders ship for ₹150. Full details are in our Shipping policy.
3.2. Estimated delivery times are provided for your convenience and are not guaranteed. Delays may occur due to unforeseen circumstances.
3.3. Once your order is shipped, you will receive a tracking number to monitor its progress.
4. Returns and Refunds
4.1. Most of our designs are single pieces or made in very small numbers, so we do not offer returns or exchanges after delivery.
4.2. Damaged, defective or incorrect pieces – report within 24 hours of delivery to care@houseofyugavi.com with photos and a complete, unedited opening video. Once verified, we will give a full refund, including shipping.
4.3. Full details are in our Refund policy.
5. Product Information
5.1. We make every effort to display the colours and details of our products accurately. However, variations may occur due to differences in screen settings and lighting conditions, and because many pieces are finished by hand.
5.2. All product descriptions, pricing, and availability are subject to change without notice.
6. Intellectual Property
6.1. All content on the Yugavi website, including images, text, logos, and product designs, is the intellectual property of Yugavi and is protected by copyright and trademark laws.
6.2. You may not use, reproduce, distribute, or display any content from our website without our prior written consent.
7. Privacy
We value your privacy and are committed to protecting your personal information. Please refer to our Privacy policy for details on how we collect, use, and safeguard your data.
8. Limitation of Liability
8.1. Yugavi is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
8.2. We do not guarantee that our website will be free from errors, interruptions, or viruses. Use of our website is at your own risk.
9. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
10. Contact and Grievances
If you have any questions, concerns or complaints, please contact us at:
Email: care@houseofyugavi.com
Grievance Officer: TanuShree, Founder — care@houseofyugavi.com. We acknowledge complaints within 48 hours.